full-time - Western Australia
OEM Group is seeking an experience Service & Hire Coordinator to join the team to coordinate customer servicing of their pressure cleaners and to manage our fleet of SPITWATER Pressure Cleaners.
About the role
We’re looking for an experienced Service & Hire Coordinator to join our Service team to coordinate the servicing, repairs a and maintenance for pressure cleaner jobs as well as manage hire fleet availability across OEM Group. Reporting to the Service Manager, you will work alongside them to ensure the smooth the running of the service workshop. Your ability to provide exceptional customer service is key to being successful in this role.
Based in the Ascot office, you will work with the branches to ensure utilisation of the SPITWATER Pressure Cleaners hire fleet targets are met. Ideally you will have 3-5 years’ experience in a coordinator role and possess excellent organisational skills.
Ideally you will have experience in a similar coordinator role, as well as experience in forecasting and managing labour allocations and materials to budget. With on the job training and guidance, you will be able to work with existing clients, taking orders and providing quotations, as well as adding new customers and working with them to grow the business.
Specifically, you will:
Build on and improve existing Service & Hire processes and procedures
Control, manage and report on Hire COGS and expenses
Control, manage and report on Service gross profit %
Prepare and complete quotes for servicing and repair work as required. Prepare job costings liaise with customers and finalise invoices.
Plan, schedule and allocate all workshop jobs
Work with workshop supervisor to ensure production deadlines are in line with unit delivery requirements
Ensure quality control for all repairs/servicing
Maintain a safe workplace in accordance with WH&S requirements
Building and maintaining relationships with customers and suppliers
Liaise with parts interpreter & sales admin to ensure optimum parts availability for repair/service jobs
About OEM Group
OEM Group is situated on Great Eastern Highway in Ascot, located just east of Perth City. OEM Group is a well-established, growing Australian company, with more than 20 years fabrication industry experience. With in-house design, engineering and fabrication expertise, we custom build fit-for-purpose solutions using innovation and creativity with safety at the forefront.
The company is also a major player in supply and servicing of industrial and commercial pressure cleaners, heaters and vacuum cleaners and is the proud exclusive distributor of SPITWATER in WA.
What you can expect from us:
A rewarding career with diverse opportunities
A collaborative and supportive environment
A company who values their people
Employee Assistance Program (EAP), Free flu vaccinations and other benefits offered
How to Apply
To apply, click on 'Apply Now' to complete your application and send through a copy of your CV along with a covering letter outlining your suitability and alignment for this role.
If you wish to discuss any aspects of this role in more detail, please contact Kelly Tufilli, HR Advisor at email@example.com or call 08 9270 0200.
OEM Group is committed to diversity and an inclusive workplace.